Clove Cigarettes online Frequently Ask Questions

What is the currency used for your product pricing at Clove Cigarettes Online?

All prices quoted at our store are in American (US $) Dollars. All prices are for one (1) Carton / one (1) Slof.  Each carton / slof  usually contains ten (10) packs of cigarettes.

How many cigarettes are in 1 carton / 1 slof?

Each carton / slof of cigarettes usually contains ten (10) packs of cigarettes. One (1) pack contains 12, 16 or 20 cigarettes depending on the cigarette product — (it is very variable). So there is a total of 120, 160 or 200 individual cigarettes in 1 Carton or 1 Slof.

What products does Clove Cigarettes Online sell and why should I order from your online site?

We sell Indonesian Clove Cigarettes and International Brand Cigarettes with great prices! All of our products are guaranteed to be hygienic, of the highest quality and produced by the original manufacturer. Since we receive all our products directly from the manufacturer, we always supply the best products at the lowest prices

Can I purchase from Clove Cigarettes Online and have my order shipped overseas?

We ship to almost any place in the world! Our products are legal to ship within the conditions of the international postal regulations and standards.
How much do you charge for cigarettes shipping?

We charge a flat-rate cigarettes shipping cost determined by country and by order. This means that every shipping charge is based only on the ‘ship to’ Country, not by quantities. It is flat-rate by Country — the same shipping cost whether you buy 1 or 10 cartons (or any amount in between.)

How many cartons can I order at one time?

We do not have an order limit for our customers. You can order as many cartons as you want but, for countries with strict laws about imported cigarettes, we recommended that you select no more than 12 cartons per single order.

Are imported clove cigarettes and other products always subject to ‘duty taxes’?

No — In most countries, duty tax is not charged for buying and importing up to 200 clove cigarettes at a time. For the other products, please check with your local post office for more detailed information on quota.

Can you guarantee that I will not be subject to a ‘duty tax’?

Clove Cigarettes Online CAN NOT GUARANTEE anything involving ‘duty tax.’ It is the customer’s  responsibility to check the postal rules and regulation standards of the country to which the order is being shipped.  Please contact the Customs Office in your country before ordering.

How does Clove Cigarettes Online shipping work?

We will ship your order immediately once our payment gateway has informed us that your payment has been processed.  It may take 3-21 working days depending on the destination.  Please remember — there is often a delay as your package goes through customs/duty clearance.

By which mail couriers are the Clove Cigarettes Online orders shipped?

We use Express Mail Service (EMS) and Registered Air Mail Services (RAMS) shipping for our products. Therefore, you may ship your order either to your address or to your local post office (depending on the services provided by your local post office.)  If the parcel has arrived at your local post office, they will inform you without additional cost.

How long will it take to receive my products after my order is purchased?

It depends on what Service you are using and your delivery location:
With EMS it takes anywhere between:
3 – 10 Business Days to USA, Africa and Europe.
3 – 5 Business Days to Asia.

How can I track the shipment status of my order?

Clove Cigarettes Online will send an email to you as soon as we dispatch your order. This will include a tracking number for EMS (Express Mail Service) which allows you to monitor to the progress of your package shipment through the internet.  RAMS (Registered Air Mail Service) does not have any tracking number.

What if my package arrives ‘damaged’?

Clove Cigarettes Online policy includes a 100% GUARANTEE for replacement at no charge to you if your package arrives with any damage to the contents!   Any order of more than three (3) cartons is packaged in a custom-made box and sealed in a plastic shrink-wrap cover designed to protect your package during shipment.

Can I place orders on weekends?

Yes — we accept and process orders 7 days a week. After we receive confirmation of payment, most orders are shipped the next day (exception: orders with payment confirmed on Sunday will be shipped on Monday.)

Is the information I provide to Clove Cigarettes Online on your web site ‘safe and secure’?

Clove Cigarettes Online would like to assure our customers that we use the most advanced technology in internet security on our site. SSL (Secure Socket Layer) secures data on TCP/IP networks (such as the internet) through encryption — an authentification technology which encrypts all transactions and information.

PLEASE NOTE:  FOR CLOVE CIGARETTE PURCHASES SHIPPED TO THE UNITED STATES :

IMPORTANT : YES !!  We can still export clove cigarettes to the United States!

You can safely purchase clove cigarettes from djarumblackclub.com and we GUARANTEE that you will receive your shipment!  There is no maximum limit on your order and usually no duty tax charged.  You may order 1 or more cartons, as long as the cigarettes are used for personal consumption only (NOT for commercial resale.)

AUSTRALIA
We DO NOT ship to Australia
We cannot guarantee that our service will pass the Customs Clearance in Australia..

European Union Countries

Exception: Basicaly you must always pay the duty taxes of importing cigarettes. But there is always a big possibility you will get your package without being taxes. We suggest you to order 4 cartons maximum in 1 order. We experience the smaller quantity, the BIGGER success thru Customs without being taxes.

Please do not hesitate to contact us if you have any questions at : support@djarumblackclub.com.

Indonesian Clove Cigarette Online Store

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