Shipping and Delivery

Shipping info

  • All orders are shipped within 2-3 days once your payment has been validated, excluding weekends and holidays. In order to avoid fraud and to protect our valuable customers we ship using Indonesia Pos Office International Package which estimated arrival time 8-20 (business days). You will be provided with Tracking Number so you can always track your order shipment.
  • You can check the status of your package at any time, at www.usps.com with the tracking number we gave you.
  • If you have not received your item within 28 working day please contact us.  You may need to call your post office and quote your tracking number.

All orders ship from our fulfillment center in Jakarta, Indonesia through Indonesian Postal Service

EUROPEAN COUNTRIES, CANADIAN AND AUSTRALIAN

We suggest you to order only 1 carton per order if you are not willing to pay extra money for duty taxes. The maximum quantity for international acceptance limit is 10 packs or 200 cigarettes. However, we not guarantee that no duties will be charged as the policy for importing tobacco products is vary from place to place. If you place a larger than 10 packs or 200 cigarettes order, you will always have to pay duty taxes by your own. 

UNITED STATES

For US customers, there no taxes or duty free from customs. So for US customers, there no limitation for the order. But We suggest order minimum 4 cartons to save the shipping cost, because We have flat shipping cost for 3-12 cartons.

 

 

Purchaser bears outward shipping costs. We deliver to almost any destination in the world except Columbia, Israel, Italy, Luxembourg and Singapore because their duty custom doesn’t allow imported cigarettes and cigars.

Delivery Time

The goods will arrive within 8-20 business days, depend on the destination. Please notice that in some rare occasions it may take 21 – 28 business days. Please be advised that if you use forwarding address, the delivery time can take longer.

 


ADDITIONAL NOTES:

Please remember that YOU MUST PROVIDE A COMPLETE AND VALID SHIPPING ADDRESS when registering and placing orders.  If your address is incomplete or invalid, WE CAN NOT GUARANTEE that your shipment will be received and you may not qualify for a refund.  Always double-check the address you have provided to us (street name and building number, city, state, postal code and country.)  The more descriptive / complete address you provide the better chance you have for a trouble-free delivery of your order.

The parcels are collected by Indonesian Post at 10 a.m. West Indonesian Time (UTC/GMT +7). Orders received after 10 a.m. are sent on the next business day. Orders received on Fridays, Saturdays, Sundays and Indonesian public Holidays are sent on the first working day following reception.

For more information about shipping or order inquiries please e-mail our online 24 hours customer support at support@djarumblackclub.com or via phone please call us at +62-21-93339291

We offer a 100% Customer Satisfaction Guarantee. If for any reason you receive the goods in bad conditions, you can take advantage of our 14-day Return Policy and 100% Protection Guarantee.

And if you receive the goods quantity different from what you ordered, and the package looks like had been opened before, please take a photo of the package and inside the package, with details. This is very important to us, so we can investigate about this. Thank You

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